1. Where is Alpinia gifts & Flowers based?
We are based in Mumbai, India and can be contacted on
(91)9820 393804 or mailto:
ftf@vsnl.com
2. Can I send a gift, which is not included in your shopping cart?
Yes, You can send a gift, which is not included in our shopping cart by sending the Enquiry Form. We shall promptly get back
you that how can you make the payment and place an order.
3. How can I make the payment?
You can make the payment by Credit Card.
4. Which credit cards does Alpiniagifts accept?
Alpiniagifts accepts Visa, MasterCard, American Express, and Discover cards etc.
5. Is my credit card number is secured?
All transactions are secured, powered by CCNow, Which is our Authorized web retailer an US based organization. Which transacts all transactions on ultra high Secure Socket Layer (SSL). The credit card information never comes to us. We just get the payment receipt information. CGI script capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.
6. How do I feel sure that you have correctly registered the order placed?
After you have placed the order, you will get an E-mail confirming each order registered with us. Please check your E-mails and in the event you want any correction, please get in touch.
7. Are the items delivered as per the display on WebPages?
There may be some variation in the gifts especially in perishable items like cakes, chocolates and flowers. Generally the gifts will be similar to the pictures on the web. They will definitely match or exceed all the specifications in terms of weight, size, count and functionality. Flowers specified in the arrangements shown may differ as per seasonal availability. If the flowers specified in the arrangements are not available, suitable alternatives will be used.
8.
How much time do you take to deliver after the payment
has been made?
Our goal at alpiniagifts.com is to ensure
delivery on the chosen day. We understand that you would
want your gift delivered on someone's birthday and not a
day later so we make sure that we meet the Preferred
Delivery Day Deadline. We generally need 1-3 days
(depend on delivery areas) to process the order and
ensure that happens, but in case you happen to be late,
we will try hard make sure that the delivery can take
place within 24 hours at no extra charge.
9.
Where in India can you deliver?
The delivery cities and towns depend on the
product you are ordering. www.alpiniagifts.com/deliveryarea.htm
page has details of the cities and town serviced.
Flowers and Cakes have a limited delivery list, but
other gifts can be delivered to more than 200 towns and
cities in India
10.
What is the mode of delivery?
For flowers, cakes and other perishable items, we
have tie-ups with vendors in various cities & towns
and are delivered personally by them to the address.
Delivery of Non-perishable gift is made through renowned
courier services.
11.
How do I know that gift has been delivered?
We send you an e-mail confirming delivery after it has
been done. If the recipient has sent a feedback, this
will be included in the e-mail.
12.
Can I send some message with the gift?
Yes, you can send your message with the gift. We will
send your message in a FREE greeting card along with the
gift.
13.
Are there any hidden costs such as delivery charges,
taxes etc.?
The price is inclusive of all.
14.
What if you don't deliver or deliver late?
If you give us adequate time to process your order it
will not be late. This can only happen due to forces
beyond our control such as riots, transportation strikes
and situations beyond our control. Another common reason
this happens is when the recipient of the gift is not at
home, or his/her address has changed. We will cooperate
with you to rectify this situation if it does occur.
Please note our maximum liability is the refund of the
purchase price, if the fault is due to alpiniagifts.com
15. Do
you deliver on Sundays?
Yes 365 days. Such as riots, transportation strikes and
any other situations may be not served.
16.
What is your refund policy?
Once an order is booked it cannot be cancelled. If we
have not processed the order it can be cancelled with a
10% service fee.
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